Language

UX/CX Designer

Brno
Ostrava
Prague
Product & Technology
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Recruiter
Vlaďka Nováková

We are looking for a new colleague to join our Product team as a User and Customer Experience Designer. We are seeking someone who is an excellent communicator, understands customers' and business needs, and doesn't hesitate to share his/her opinion aloud. Working closely with our partners, customers, product owners, and developers, you can change customers' experience.  

What you´ll do:

  • Improve the whole customer journey (orders, feedback, payment, etc.), not just the product  
  • Discover customer, partner, and business needs through contextual inquiries, qualitative and quantitative research, and identify solutions to meet those needs.  
  • Work closely with Frontline (Sales and Customer Support), Marketing & Development teams to improve customers' satisfaction  
  • Transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.  
  • Prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and hi-fidelity, tangible and conceptual).  
  • Conduct and/or partner on customer studies and present findings that will inform improvements in the customer and partner experience.  
  • Establishing research methods and strategies with our product and marketing team.
Y Soft employee presenting to a group using flipchart

About you:

  • You have experience with Customer experience (CX) design, User Experience (UX) design, or a related field  
  • You are experienced with user and customer research methods  
  • You want to have deep knowledge of the company product and service portfolio to understand customers' and business needs  
  • You have the ability to understand the needs of the customer and deliver satisfactory solutions  
  • Identifying and resolving issues independently is a piece of cake for you  
  • You have excellent written and verbal communication skills (in Czech and English as well), the ability to interface with all levels of the organization, specific strength in influencing decision-makers, and the ability to set and manage expectations.  
Two colleagues chatting while sitting on an office terrasse

We offer:

  • 30 days of vacation + 3 sick days 
  • 12 days for education and self-development (Grow Days) + language education support 
  • Hybrid working environment with a flexible schedule (combination of home and office work) 
  • Cross-team collaboration with a great opportunity to learn new things and grow 
  • Reward system for public speaking 
  • Home office and Meal allowances 
  • Daily refreshment in office + community breakfasts, free 3D print 
  • Dog-friendly and bike-friendly offices 

Recruitment process

1
Raise your hand
2
Tell us what you are interested in
3
Meet the pros
4
High five
5
Be excited
1

Raise your hand

Have any of the open positions grabbed your attention? Or do you just want to discuss what we really do at Y Soft? We will forward your contact information to our recruitment team and they will arrange a phone conversation with you.
2

Tell us what you are interested in

We would like to understand the role you're looking for. Our recruiter will ask you a few questions (don't worry, it won't be difficult) for this purpose. In return, you can ask anything that is of interest to you about your potential job or about Y Soft in general.
3

Meet the pros

If everything goes well and we agree that it makes sense to move forward, we will invite you to visit Y Soft. You will meet a few YSofters, see where and how they work and be introduced to the team or a manager. In some cases, we can also prepare a practical task for you.
4

High five

Has everything worked out well? It gets simple from now on. Because we like you, we're going to give you a job offer. If the feeling is mutual, we will embark together on a new adventure.
5

Be excited

We won’t let you wait until your first day at work. Explore
Y Soft before getting on board through our engaging preboarding platform called YSoft Clerbo.
ARE YOU INTERESTED IN THIS POSITION?
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