UX/CX Designer

Product & Technology
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Vlaďka Nováková

We are looking for a new colleague to join our Product team as a User and Customer Experience Designer. We are seeking someone who is an excellent communicator, understands customers' and business needs, and doesn't hesitate to share his/her opinion aloud. Working closely with our partners, customers, product owners, and developers, you can change customers' experience.  

What you´ll do:

  • Improve the whole customer journey (orders, feedback, payment, etc.), not just the product  
  • Discover customer, partner, and business needs through contextual inquiries, qualitative and quantitative research, and identify solutions to meet those needs.  
  • Work closely with Frontline (Sales and Customer Support), Marketing & Development teams to improve customers' satisfaction  
  • Transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.  
  • Prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and hi-fidelity, tangible and conceptual).  
  • Conduct and/or partner on customer studies and present findings that will inform improvements in the customer and partner experience.  
  • Establishing research methods and strategies with our product and marketing team.
Y Soft employee presenting to a group using flipchart

About you:

  • You have experience with Customer experience (CX) design, User Experience (UX) design, or a related field  
  • You are experienced with user and customer research methods  
  • You want to have deep knowledge of the company product and service portfolio to understand customers' and business needs  
  • You have the ability to understand the needs of the customer and deliver satisfactory solutions  
  • Identifying and resolving issues independently is a piece of cake for you  
  • You have excellent written and verbal communication skills (in Czech and English as well), the ability to interface with all levels of the organization, specific strength in influencing decision-makers, and the ability to set and manage expectations.  
Two colleagues chatting while sitting on an office terrasse

We offer:

  • 30 days of vacation + 3 sick days 
  • 12 days for education and self-development (Grow Days) + language education support 
  • Hybrid working environment with a flexible schedule (combination of home and office work) 
  • Cross-team collaboration with a great opportunity to learn new things and grow 
  • Reward system for public speaking 
  • Home office and Meal allowances 
  • Daily refreshment in office + community breakfasts, free 3D print 
  • Dog-friendly and bike-friendly offices 

Recruitment process

Raise your hand
Tell us what you are interested in
Meet the pros
High five
Be excited

Raise your hand

Have any of the open positions grabbed your attention? Or do you just want to discuss what we really do at Y Soft? We will forward your contact information to our recruitment team and they will arrange a phone conversation with you.

Tell us what you are interested in

We would like to understand the role you're looking for. Our recruiter will ask you a few questions (don't worry, it won't be difficult) for this purpose. In return, you can ask anything that is of interest to you about your potential job or about Y Soft in general.

Meet the pros

If everything goes well and we agree that it makes sense to move forward, we will invite you to visit Y Soft. You will meet a few YSofters, see where and how they work and be introduced to the team or a manager. In some cases, we can also prepare a practical task for you.

High five

Has everything worked out well? It gets simple from now on. Because we like you, we're going to give you a job offer. If the feeling is mutual, we will embark together on a new adventure.

Be excited

We won’t let you wait until your first day at work. Explore
Y Soft before getting on board through our engaging preboarding platform called YSoft Clerbo.
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We would like to stay in touch with you even after we finish processing your application so we could contact you in case a new job position becomes available.

Looking for
something else?

We currently don't have any positions available matching your search. Feel free to take a look at our other open positions or drop us a message. You might be the perfect fit for Y Soft, we just don’t know we need you yet!